Salesforce Administrator / Business Analyst

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

As a Salesforce Administrator / Business Analyst in nVent, a solid understanding of business needs paired with your functional background in Sales and Service clouds will be the key combination for success. You will collaborate with your peers across business segments and the enterprise IT team to establish, implement, and enforce Salesforce best practices. This role will be tasked with gathering business specific demand, and creating the supporting epics and user stories to support our Agile delivery model.   

You will also be responsible for delegated administrative tasks like user provisioning and onboarding, tier 1 support case triage & resolution, end user training, and the creation of reports and dashboards based on business needs. Ultimately this role is a key part of implementing and supporting strategic initiatives related the Salesforce platform at nVent.

What does a day in the life look like:

In this position, you will get to:

• Execute Thermal Salesforce development roadmap

  
  

• Implement continuous improvements and adaptations in Salesforce aligning with the sales and business needs

  
  

• Collaborate with a team of established Salesforce professionals to drive projects and enhancements

  
  

• Maintain detailed knowledge of business’ current technology and infrastructure from a functional perspective

  
  

• Provide first level of support for Thermal user functional issues. Be able to hands-on build base configurations across a multitude of Salesforce modules including Sales Cloud, Service Cloud and e-Commerce

  
  

• Provide reporting assistance, dashboards building

  
  

• Maintaining data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues

  
  

• Salesforce Major Release (Readiness) Review / Regression Testing

  
  

• Answer best practices, process and “How To” Questions, lead Salesforce trainings

  
  

• Collect Thermal user feedback and ideas for consideration, liaison with Technology

  
  

• Represent the Thermal business in new functionality demo sessions and testing cycles

  
  

• Attend Salesforce LIVE webinars, community events and assist in end-user training sessions as new features and functions are deployed

  
  

• Participate in driving functional requirements / user stories

  
  

• Hands-on assist in supporting user adoption and solving technical support issues

  
  

YOU HAVE:

• Bachelor’s degree from an accredited institution (preferably in Marketing, Business, Communications, Information Systems or related field)

  
  

• Salesforce administrator certification required, advanced administrator preferred

  
  

• 3+ years’ experience supporting Salesforce Sales Cloud or Service Cloud in a Lightning enabled environment (or a combination of both). Experience with Communities, Commerce Cloud, and/or CPQ is a nice to have. / Certification of Salesforce Advance

  
  

• Experience in participating in release management processes using either traditional change sets or 3rd applications (Copado, Autorabit, Gearset, etc.)

  
  

• Strong focus on teamwork and ability to work in teams across all functions and levels

  
  

• Strong analytical, troubleshooting and problem solving skills.

  
  

• Excellent oral and written communication skills

  
  

• Understanding of Agile, SCRUM methodology. Experience with Jira and Confluence is preferred

  
  

• English (advanced level)

  
  

• Ability to manage and prioritize workload to meet deadlines

  
  

• Highly motivated with a strong desire to succeed and achieve goals, as well as the willingness and ability to continuously learn new skills and take on added responsibilities

  
  

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  • At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We’re a nearly $3 billion high-performance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.
  • We design, manufacture, market, install and service high-performance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.

• Commitment to strengthen communities where our employees live and work
  • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

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