AddressJob Description:
- Analyze critical stages and close dates to ensure accurate property list reporting and set up/maintain automated alerts for deal closures and inactive deals.
- Manage user profiles, roles, permissions, and page layouts in Salesforce, ensuring proper access and security settings.
- Develop a deep understanding of our business processes from both the front and back end to provide comprehensive support to users.
- Collaborate with internal stakeholders to identify opportunities for process improvement and optimization within Salesforce.
- Provide accurate and timely analysis of new program applications, conduct testing, identify potential issues, and implement efficient solutions.
- Handle license activations, permission updates, and public group management.
- Triage helpdesk tickets, providing immediate support to users and escalating complex issues when necessary.
- Understand the difference between Salesforce Data Loader and Import Wizard and the scenarios in which each would be utilized, demonstrating proficiency in data migration and manipulation.
- Manipulate data from Salesforce and external systems to reconcile differences.
- Demonstrate an understanding of Salesforce native flow process automations and their interactions with various alerts, processes, validations, and other components within our custom org, ensuring efficient workflow automation and optimization.
- Possess a deep understanding of the relationships between objects within our Salesforce architecture, facilitating effective data management and reporting.
- Execute Salesforce configuration changes, encompassing but not limited to Flow, fields, page layouts, record types, custom settings, dashboards, and reports, to meet evolving business requirements and enhance user experience.
- Monitor user adoption of Salesforce, identifying areas for improvement and implementing strategies to enhance user engagement and maximize the platform's effectiveness in driving business outcomes.
- Support Multi-Factor Authentication (MFA) using Salesforce Authenticator, ensuring secure access to the Salesforce platform and adherence to security best practices.
- Maintain data cleanliness within Salesforce, conducting regular data audits, deduplication efforts, and data quality checks to uphold the integrity and reliability of our database.
- Cultivate a responsive and patient attitude when assisting users with Salesforce-related inquiries or issues, providing prompt and courteous support to ensure a positive user experience and foster a collaborative work environment.
- Salesforce Administrator certification preferred.
- Proficient in Excel
