Job description
Provide L2 and L3 level user support and troubleshooting. Perform root cause analysis for complex issues and document everything effectivelyMaintaining and administering Salesforce instance, including user management (user setup/ deactivation, roles, profiles and permission) and security settingsSalesforce configuration and customization including (but not limited to): Flow, fields, page layouts, record types, customer settings, dynamic layouts.Building dashboard and reportsData Management: Import/ export and maintaining data integrity using validation rules Gathering requirements and proposing scalable solutions with focus on user experienceRequest
A bachelor’s degree in computer science or related field. Salesforce certified administratorStrong Salesforce product knowledge and at least 5+ years of Salesforce hands-on administration experience with Sales Cloud and/ or Service Cloud (other Salesforce products are a plus)Experience in implementing salesforce configuration changes like flow assignment rules, dynamic layouts, custom settings or page layouts in 1st and 2nd line user support and related processesDemonstrated experience in troubleshooting issues. Ability to liaise and work with users and stakeholders at different levels of the organization. Should be Flexible to work under IST & CET business hoursTeam player. Very good communication skills, logical thinking, reasoning capability. Very good English language skills. Effective prioritization and multi-tasking skills
Address
Chennai, Tamil Nadu
