Address
Form of workArea: India
Department: SCM
Direct Reporting Line: Manager - Warehouse
Indirect/secondary reporting line: NA
Subsidiary/country: India
Location: Gurgaon
GSMS Grade: P1
Number of Personnel Managed: 3PL
Cost Center/Budget and/or Revenue Responsibility: Yes
- The Senior Specialist - Warehouse operations management and drive the achievement of all deliveries to the agreed service levels to meet or exceed customer expectations.
- He will need to operate a highly effective and efficient DC with a well-trained, motivated workforce.
- Manage the warehouse team covering Inbound, Picking and Packing, VAS application, Outbound, Returns and Maintenance activities.
- Work closely with Supply Chain Operations Manager/ other key managers at the DC, understanding forecasted volumes and priorities and organising and motivating all D C staff to achieve on time delivery of all customer orders.
- Effectively manage shift patterns and number of staff employed through increasing / reducing temporary staff employed in a timely manner to achieve both customer service levels and productivity targets (cost budgets).
- Plans, develops, and implements new methods and procedures designed to remedy customer needs while improving compliance, minimizing operating cost, and effecting greater customer satisfaction.
- Ensure inventory integrity is maintained through the execution by team of effective cycle counting, written departmental procedures, and the strict adherence of established procedures utilizing up-to-date systems.
- Develops, coordinates, and maintains a system for identification, evaluation of team and employee productivity rates utilizing up-to-date systems tools and reports.
- Communicate effectively with all Peers within the DC ensuring that short term targets are achieved and necessary long term improvements are shared and aligned.
- Oversee a good training process of all staff in the DC both at induction but also on going to achieve a high performance for both productivity and safety.
- Ensure the site has good controls in place to provide a healthy and safe place of work for all staff. This to include a number of key DC staff to have responsibility in this area, to work closely with the sites Health and Safety Manager and that all staff is suitably trained on all health and safety matters.
- None
- Warehouse Staff
- Experience in a key management position within a highly automated, major distribution centre with major flows across many markets, achieving high standards of service and efficiency.
- Understanding of key interfaces between business systems and warehouse management systems.
- Understanding of warehouse system would be an advantage.
- Experience with dealing with business management from different markets and important customer relationships.
- Number of years of management experience and of leading a large team, ideally in a eCom DC environment.
- Project management skills
- Good understanding of customers (including retail store and E Commerce) needs
- Fluent in English (oral and in writing)
- Graduate /Diploma in Supply Chain Operation /MBA
- 6-8 years of hands-on experience of handling DC warehouse, eCom experience is preferable.
- Fluent in English (oral and in writing)
