Address- you will be responsible for leading and managing the Client Servicing team, overseeing client relationships, and driving business growth through excellent service delivery
- You will collaborate with cross-functional teams to understand client needs, develop strategic plans, and ensure the highest level of client satisfaction
- Your leadership and client-centric approach will contribute to the organization's success
Key Responsibilities:
- Team Leadership: Lead and manage a team of Client Servicing professionals, providing guidance, coaching, and support to ensure exceptional service delivery
- Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients by understanding their needs, preferences, and business objectives
- Client Communication: Serve as the senior point of contact for key clients, addressing complex inquiries, resolving escalated issues, and ensuring smooth communication between clients and internal teams
- Strategic Planning: Develop and implement strategic plans to drive client satisfaction, retention, and revenue growth
- Account Growth: Identify opportunities for account growth and upselling additional products or services to clients as appropriate
- Client Needs Analysis: Collaborate with clients to assess their requirements, challenges, and goals, and work with internal teams to provide tailored solutions
- Client Satisfaction: Monitor and evaluate client satisfaction and engagement, taking proactive steps to ensure a high level of service quality
- Issue Resolution: Oversee the resolution of complex client concerns, troubleshoot problems, and find effective solutions to ensure client retention
- Client Feedback: Gather and analyze client feedback, preferences, and suggestions to continuously improve services and processes
- Cross-functional Collaboration: Work closely with sales, marketing, and product development teams to communicate client needs, advocate for improvements, and drive product or service enhancements
- Reporting: Prepare and present regular reports on Client Servicing metrics, account status, and client feedback to senior management
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus)
- Proven experience in Client Servicing, account management, or a related role, including experience in a leadership or management capacity
- Strong interpersonal and communication skills
- Client-focused mindset with the ability to empathize and address complex client concerns
- Excellent problem-solving and conflict resolution skills
- Ability to work under pressure, meet deadlines, and manage multiple priorities
- Proficiency in customer relationship management (CRM) software and Microsoft Office
- Industry knowledge and familiarity with the organization's products or services are a plus
Skills: Conflict Resolution, Management, Leadership, Microsoft Office, Client Servicing, Interpersonal, Communication, Account Management, Crm, Problem-solving
Experience: 0.00-2.00 Years
