AddressService Alarm Monitoring
Alarm Management for the assigned Network Services
Ticket Management
Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions
Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
Work Order Handling
Regular follow up on the events with relevant departments working on it as per the MSTOP process
Work towards KPI Balanced Scorecard parameters
Work towards the IPM parameters assigned by the CA Manager
End to end responsible for the incident ticket lifecycle.
Adherence to the organizational guidelines departmental processes procedurest
Key Qualifications
Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science.
Industry experience: 1- 10 Years In Telecom
Certifications: Certification related to Telecom/IP shall be an added advantage
Skills: Alarm Monitoring, Ticket Management, Work Order Handling, incident ticket lifecycle, /IP, Fault remedy
Experience: 1.00-10.00 Years
