Address You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
Your Role
You will focus on developing + diversifying business in line with financial + volume targets.
Your Responsibilities
- To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuringprospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainablecustomer deals.
- To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics BusinessDevelopment teams, including pricing decisions.
- To monitor competition by gathering current marketplace information on pricing + products.
- To report customer feedback to the CCL team, supporting resolutions as required.
- To align with CCL colleagues when onboarding new customers.
- To maintain + update the most relevant customer information in internal systems.
- To regularly review customer portfolios with the CCL Managers + team.
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality inclose collaboration with the CCL.
Your Skills and Experiences
- Good Market Understanding & Knowledge.
- Excellent Communication Skills & Presentation Skills.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
