- Manage and Own the end-to-end OTC process with minimum supervision
- Maintain strong customer relations & business acumen
- Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections
- Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process
- Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision
- Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes
- Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
- Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
- Actively manage the business continuity plans for the process
- Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
- Continuous coaching and developing Managers & Assistant Managers: hire, assess, and document performance
- Support team priorities and initiatives and effectively manage workload
- Team management & negotiation skills. Must have a Problem-solving attitude
- Lookout for automation opportunities to bring efficiency
- Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention
- Confirm that proper escalation procedures are followed according to established business practices
- Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
- Understanding and Reporting of Service Level Agreement
- Deliver the required data for audit purposes
- Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
- Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration between team members to meet deliverables
- Making the accounting process controls established through the internal policies
- Daily Quality Check for the matching which team has matched.
- Updating FLM Cockpit daily
Qualifications we seek in you!
Minimum Qualifications- B. Com Graduate or equivalent experience. Should be Analytically & Academically sound
- Must have prior work experience in OTC domain
- Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment, and training
- Excellent knowledge of MS Office and Excellent communication & presentation skills mandatory
- Experience in creating, implementing & driving Structured Action Plans
- L3 Manager experience preferred
- Exposure to Six Sigma training preferred
- Candidates with valid US Visa preferred
- Experience with international process transition would be added advantage
JobSenior Manager
Primary LocationIndia-Gurugram
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingFeb 13, 2024, 9:55:57 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time