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SalaryAs an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations.
About the Role:
In this opportunity as Manager Technology - Global Command Center , you will:
Lead a team that is critical to our customers experience. The GCC is a global team of technology experts devoted to ensuring the optimal performance of the company's most critical applications.
Will represent the GCC as the point of contact for Business Unit(s) from the initial Application or Service introduction to the Continuous Operation and Improvement activities necessary to maintain our high standards.
About You:
You're fit for the role of Manager Technology - Global Command Center, if your background includes:
Years of Experience: 10 - 15 Years
Partners with key technology leadership across business division and industry.
Serves as escalation point for urgent and highly sensitive customer issues.
Establishes team training curriculum and requirements.
Anticipates and understands trends that may impact technology decisions.
Assesses technical capabilities of team members.
Ensures team members are recruited, developed, organized, and equipped to operate efficiently and effectively in pursuit of company business objectives.
Provides leadership, which will ensure the development of a service culture and generate motivation and commitment to business objectives.
Makes hiring decisions.
Ensures that the team works hand to hand with second level operation teams to investigate and resolve application issues with the highest speed and accuracy.
Leads team through standard incident and problem management process.
Has responsibility for assigning work, allocating resources, monitoring results, controlling costs, as well as, managing and mentoring staff.
Identifies business problems and establishes technical projects to mitigate risks.Manages portfolio of Applications and Services and virtual teams across the GCC.
Translates business and strategic objectives into tactical project plans.
Manages dependencies and priorities for teams.
Communicates key performance indicators and metrics to stakeholder community.
Communicates team changes to internal stakeholders and team members.
Communicates with senior leadership on major incidents.
Prepares presentations for stakeholder community.
Communicates bi-directionally between teams and upper management as well as across groups.
Leads a team and is accountable to manage to product availability targets.
Establishes and maintains key process standards and best practices.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-SH1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
