Manager – Information Technology

Job Responsibilities

• SAP: Monitor the support activities of in house L1/L2 team in terms of effectiveness, on time resolution and accuracy/quality of the solution. Liaise with external AMS support team to effectively utilize the entitles support resources. 
• Project/Implementation management: Deploy new IT solutions. Ensure timelines are met from the user group. Infrastructure readiness, overlook different phases of implementation and go-live.
• Review and optimize IT policies/procedures to ensure compliance and at par with industry standards
• Compliance : Participate in computer system validation (for both in house as well as enterprise third party products).
• Network: Oversee all technology operations (e.g., AWS Cloud, Network (MPLS & SD WAN), Security & Infrastructure, Google Workspace,internal network on critical infrastructure 24/7), cyber security and evaluate them according to established goals
• SOC: Work with R&D IT on the inhouse operation center to monitor and respond to incidents in the cyber security realm.
• Financial planning : Budgeting for CAPEX/OPEX
• Vendor management: Maintain the vendor ecosystem including enterprise solutions

Knowledge and Skills required:

• Bachelors/ Postgraduate in computer science or associated fields with 12 – 15 years of relevant experience.
• Experience in ERP systems like SAP ECC or S/4 Hana in a manufacturing environment
• Knowledge in cloud management services (AWS) AD,DNS,DHCP, Google workspace and Networking(MPLS & SD WAN). Awareness on other cloud services and cost control
• Experience in conducting internal and external audits, VAPT exercises
• Awareness of data protection guidelines and regulatory compliance
• Maintain and Upgrade IT standards according to the emerging technologies and regulatory requirements
• Fundamental knowledge and experience of networks,operating systems(windows, linux - server), firewall, VPN etc. Knack towards open source utilization and adoption
• Experience in working in a manufacturing organization- Medical devices/Pharmaceutical industry.