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Form of workGlobal Senior Manager - Customer Service & Inbound/Outbound Sales We are seeking a dynamic and results-driven individual to join our team as a Customer Service cum Inbound & Outbound Sales Manager. This role requires the manager who can enhance customer satisfaction while driving sales growth through effective inbound and outbound sales Customer Service Management: - Oversee the Customer Service team to ensure exceptional service delivery. - Develop and implement Customer Service policies, procedures, and standards. - Resolve escalated customer issues promptly and effectively. - Conduct regular training sessions to enhance the team's Customer Service skills. 2. Inbound Sales: - Develop and implement strategies to increase inbound sales revenue. - Analyze market trends and customer needs to identify new sales opportunities. - Collaborate with the marketing team to otimize lead generation and conversion rates. - Provide guidance to the inbound sales team for effective handling of inbound inquiries. 3. Outbound Sales: - Design and execute outbound sales campaigns to meet revenue targets. - Lead and motivate the outbound sales team to achieve individual and team goals. - Monitor and analyze sales metrics to identify areas for improvement. - Develop scripts and training materials for outbound sales representatives. 4. Team Leadership: - Recruit, train, and mentor Customer Service, inbound, and outbound sales teams. - Set performance targets and conduct regular performance evaluations. - Foster a positive and collaborative work environment to maximize team productivity. - Provide coaching and professional development opportunities for team members. 5. Reporting and Analysis: - Drive results through strong SLAs and performance tracking of each team member. - Prepare regular reports on Customer Service and sales performance. - Analyze data to identify trends, issues, and areas for improvement. - Utilize insights to develop strategies for enhancing customer satisfaction and increasing 8+ years of proven experience in Customer Service management and inbound/outbound sales. - 3+ years of experience in managing Customer Service team. Experience of managing inbound & outbound sales team will be an added advantage. - Experience of driving results through strong SLAs and performance tracking. - Strong leadership and interpersonal skills. - Excellent communication and negotiation abilities. - Familiarity with CRM software and sales analytics tools. - Ability to thrive in a fast-paced and dynamic environment. Workdays : 6 days workweek Joining : Competitive salary - Competitive salary - Professional development opportunities. - Positive and collaborative work culture. If you are a strategic thinker with a passion for delivering exceptional Customer Service and driving sales growth, we invite you to apply for this exciting opportunity. About FuelBuddy: - We are India's first and largest doorstep fuel delivery service, with the goal of ensuring safety, control, and convenience are delivered with each order. It is our mantra to democratise and digitalise energy delivery so you are empowered and never stop! - Founded in 2016, FuelBuddy has been a pioneer in bridging the gap between demand and supply, and we go above and beyond to ensure that your diesel demand is met. No matter which corner of the country you belong to, we facilitate delivery of the best quality, unadulterated, and untampered fuel at the click of a button. With constant upgradation, we leverage IoT and advanced technology to bring to you the convenience of FaaS, with end-to-end management and support on our app. Our professional dashboard is your 'buddy' in tracking delivery and consumption. Now you can enjoy the functionality of a fully automated, ready-to-use structure for your fuel needs. - Since conception, we have been unique in our perception of catering to our audience. We are of the strong belief that our service is what we are remembered for, what distinguishes us as a brand. Extending supreme quality is our only standard and we do not compromise! Minimalizing risk and building trust, we strive every day to fuel your dreams on the go! Address: 1ST FLOOR, PLOT NO 249D, ASF Tower B, UDYOG VIHAR PHASE -4 Gurugram, Haryana, India. (ref:updazz.com)
