AddressRESPONSIBILITIES:
- Hunt and create opportunities along with Inside sales team.
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key customer stakeholders and executive sponsors.
- Clearly communicate the progress of monthly/quarterly opportunity conversion and revenue targets to internal and external stakeholders
- Develop new business with new clients and/or identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare detailed Account plans for focused accounts. Collaborate with pre-sales & inside sales teams to identify and grow opportunities within territory.
- Assist with challenging client requests or issue escalations as needed.
REQUIREMENTS AND QUALIFICATIONS:
- Minimum 3- 5 years of experience in B2B/Enterprise software sales with an emphasis on SaaS sales.
- Experience in Conversational AI domain is desirable.
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software (e.g., Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management oppportunities at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- Bachelor's degree or MBA
- Ability to work in an entrepreneurial work environment where self-motivated individuals succeed.
