AddressJob Description- Process Excellence
- Champion Continuous Process Improvement, change culture and quality service delivery across the company
- Take lead on efficient execution and effective implementation of all process re-engineering, change and quality projects across operations
- Conduct processes reviews and investigation on escalations, in order to identify and address the root cause of the challenges
- Create a culture of first time right in the overall process.
- Have thorough understanding of Financial Services, especially Operations, Customer Service, IT System (Loan Origination & Loan Management system).
- Perform change management planning to develop the necessary assets to perform a change such as change charter, change plan, communication plan, steering and working committee groups, stakeholder list and the list of all tools that may be required to accomplish a change project
- Compiles and prepares reports, analysis, presentations and other documents as requested by the varied stakeholders
- Perform diagnostics on identified areas of business to establish the area of improvement and define problems and propose solutions
- Ensure scorecards are developed and monitored in order to monitor progress towards established goals
- Design and lead workshops for managers and supervisors on quantitative approach on all process improvement projects
- Assists in the development and implementation of business measurement tools
- Build effective relationships, influence and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence.
- Provide coaching and mentoring to senior leadership and designated personnel in the use of Lean Six Sigma tools and methodologies.
Profile Description:
- 10-15 years of experience in the quality management, process excellence, operational excellence, process engineering functions
- Should be able to define metrics, methodologies and concepts and identify process re-engineering requirements
- Must be a Six Sigma Black Belt certified with experience as a Lean Champion across multiple business processes
- Should have project management certification; I.e PMP, Agile certification.
- Should be able to analyze the issues and take appropriate actions and provide required support/solutions to operational/business teams
- Proven experience in driving risk mitigation process improvement at engagement(s) level, act as point of escalation for all risk quality
Job Description - Process Excellence- Self-starter, excellent communication skills, motivated and capable of working with limited directions and is able to manage multiple tasks/projects and engage with all levels of the organization.
