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SalaryAbout Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description
- Supporting Business Service Cloud & Global Customer Support (GCS) functions & processes through Salesforce Administration.
- Interact with the Business System Analyst (BSA) team to work & deliver Business requirements that involve Configuration & Administration in SFDC.
- Handle case incidents & perform End user troubleshooting to improve user experience in SFDC.
- Configure Service Cloud in Salesforce.com.
- Perform RCA analysis, identify gaps in Business/System Process & suggest improvement measures.
- Build custom reports, dashboards.
- Installation of packages.
- Sandbox Refresh & Post Refresh tasks.
- Contribute to the team on Cases & Operational Change Request (CR) Prioritization.
Qualifications
- 3+ years of experience in enterprise automation, with the most recent experience in Salesforce Administration.
- Hands on experience configuring Service Cloud in Salesforce.
- Hands on experience in Copado deployment & user story promotions.
- Manage Salesforce security including roles, profiles, sharing rules, workflows and groups, validation rules.
- Should have experience in Master and Transactional Data management.
- Good research skills on the AppExchange.
- Good to have (not mandatory) – Salesforce Development knowledge.
- Should be able to work independently with minimal supervision.
- Preferably an Expert in Excel & analysing large volumes of data and identifying patterns.
- Comfortable with loading and querying large data sets using Data Loader and/or Workbench.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
