Assistant Manager Operations

Company Overview

RankBloc Services is a leading digital marketing agency that specializes in boosting rankings and enhancing digital identities. We are committed to helping our clients translate clicks into customers and conversations into conversions. With a team of dedicated professionals, we strive for digital excellence and provide endless opportunities for growth and success.

Job Overview

We are looking for a highly motivated and experienced Assistant Manager Operations to join our team at RankBloc Services. As an Assistant Manager Operations, you will be responsible for overseeing and managing the day-to-day operations of our company. This includes ensuring smooth workflow, implementing efficient processes, and delivering exceptional customer service. The ideal candidate will be a strong leader with excellent communication and problem-solving skills, and a passion for delivering top-notch results.

Qualifications and Skills

• 1 to 3 years of experience in a similar role, preferably in the digital marketing industry
• Strong knowledge of customer service operations
• Proven experience in team leadership
• Excellent communication and interpersonal skills
• Ability to handle inbound and outbound customer interactions
• Experience in inside sales and international BPO is a plus
• Proficient in problem-solving and decision-making
• Detail-oriented with a focus on quality and efficiency
• Ability to multitask and prioritize tasks effectively
• Proficient in MS Office suite and other relevant software
• Bachelor's degree in business administration or a related field

Roles and Responsibilities

• Oversee and manage the daily operations of the company
• Develop and implement efficient operational processes and procedures
• Ensure smooth workflow and optimize productivity
• Monitor and analyze key performance indicators (KPIs) to identify areas of improvement
• Collaborate with cross-functional teams to align business goals and strategies
• Provide leadership and guidance to operational team members
• Train and mentor team members to enhance their skills and performance
• Ensure timely delivery of high-quality customer service
• Resolve customer complaints and issues in a professional and efficient manner
• Conduct regular performance reviews and provide constructive feedback