AddressJob Description:
Job Title : Assistant General Manager - Operations
Function : Resort Operations
Location : Lonavala
Reporting : Chief Operating Officer
1. The AGM – Operations is responsible for all aspects of operations at the hotel, day to day staff management and guests. Should be an Ambassador for the brand and our hotel.
2. Provide leadership and strategic planning to all departments to achieve the extra finesse of a top class hotel.
3. Assist the Chief Operating Officer (COO) in managing the Hotel Management Team (HOD’s) in delivering the overall hotel targets and to excel in guest satisfaction measures.
4. Provide leadership in order to promote, support and accomplish our vision of creating value and memorable experience for each of our guest. Acts as a role model for all associates in carrying out promise of doing whatever it takes to please our guest and to constantly be looking for opportunities to exceed guest expectations.
5. Oversee the operations functions of the hotel, as per the Organizational chart.
6. Development of Rooms Division leadership team, supports Food & Beverage operations in achieving objectives in revenue, sales/marketing, costs controls, quality, quality of staffing, associate development and guest satisfaction, through effective leadership, coaching, emphasizing the importance of people, product, positioning, profit and performance.
7. Responsible for setting and managing inventory controls through implementation of effective systems, procedures and creative best practices.
8. Screening of guest complaints, conducting thorough research to develop the most effective solutions and negotiate results for regular issues /complaints that are received from guests.
9. Monitor hotel occupancy and advise Department Heads to make staffing adjustments accordingly.
10. Supervise the budgeting, forecasting, training, motivating and staffing of all departments.
11. Review security logs daily for significant incidents and coordinate with Department Heads for enforcement of policy and/or improvements in service needed.
12. Managing end-to-end vendors, sourcing, commercial negotiations, performance management etc., for different verticals - Food and Beverage, manpower, Repair and Maintenance.
13. People Management - leading multiple teams like Front Office, Food & Beverage, Housekeeping, Maintenance, Controls, Security, Purchase etc.
14. Responsible for legalization, Occupational Health and Safety Act, fire regulations. Licensing and other legal requirements.
Job Expectations:
PREREQUISITES:
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands on experience. Available to work when needed, including weekends, holidays and nights.
EDUCATION:
A University degree in hotel management with experience in opening, managing or re-positioning of a hotel with clear track record.
EXPERIENCE:
At least 10 to 12 years experience in the Hospitality industry with significant Luxury and International experience.
