Assistant Manager - Operations - Ref29249G - Voice Process - 24/7 Shift
| Company | Wns Global ServicesSee more |
 Address | Pune, Maharashtra |
| Category | Manufacturing |
Job description
Job Description
- Meeting SLA’s consistently by managing the performance of the team - Monitor Resource / capacity planning on a daily / weekly basis.
- Monitoring project deliveries and ensuring zero delays with high quality standards -
- People Management and ensuring smooth functioning of the process/team.
- Controlling attrition - Focus on Quality within team and for the process & ensuring Compliance of ISO Managing Client expectations.
- Coach direct reportees to achieve desired result & Performance Management (Appraisals)
- Report team’s performance dash boards on a weekly and monthly basis.
- Management of team productivity - Associate Engagement and Development
Refer code: 956770. Wns Global Services - The previous day - 2024-03-18 12:54
