Assistant Manager - Operations

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Responsible for day-to-day operations of a team to achieve & exceed desired SLAs• Attrition Management.• Ensure adherence to all internal/external targets with focus on continuous team improvement month on month• Monitors performance of team members, guides & coaches employee to ensure individual KRIs are met & exceeded• Identifying the team's training & development needs, designing and developing the appropriate training program and coordinating with support groups. • Preparation & submission of periodic reports and dashboards to all stakeholders in a timely manner• Handling Client escalations, ensuring preparation & subsequent implementation of an effective RCA for every error occurring in the due course of business. • Plans & schedules manpower including managing of absenteeism and attrition within the team • Recognizes and recommends operational improvements & areas of opportunities for improved efficiencies

Graduate