AddressCompany Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
This is a Quality and Transformation profile. Mentioned below the role overview:
- Lead a team of 5-7 Quality Managers (Group Managers/Deputy Managers)
- Singular focus on self-driven continuous improvement projects using Lean Six Sigma methodology to improve process performance and / or generate Quality net savings (QNS)
- Drive quality related activities which include but not limited to Process diagnostic studies, FMEAs, Risk & Compliance practices
- Conceptualize and implement Statistical Process Control (SPC) principles in the process
- Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks
- Drive QDNA improvement initiatives. Conduct Quality trainings for team members basis requirement
- Facilitate sharing of best practices from within and outside the organization and implement them
- Driving VOC / CSAT actionable across the team and maintain/improve the scores
- Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings
- Open to stretch if needed to meet team and organizational goals
Qualifications
- Minimum 12 – 15 years of experience in Quality; driving process improvements
- Commerce Graduate / PG /MBA – Finance
- Good Communication / Presentation Skills
- Black Belt trained & certified
- Candidates only from a BPM/KPO/Captive with End to End F&A Quality work experience in either towers – GL/AP/AR
