AddressCompany Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Total Work Experience - 10 + YearsDomain Knowledge and Experience- Not applicable, shipping and logistics preferredRoles and Responsibilities - • Leading and spearheading operations for client interaction• Excellent Client Management• Aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up. • Process management - Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. • Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building. Ensuring retention of profitability of business and accounts in terms of revenue and margins & strive towards positive growth of the same. • Driving and sustaining a culture of ensuring client objectives are positively influenced with the requisite interventions within the dimension of re-engineering, transformation, capability etc. To ensure strategy, structure, staffing, skills, style, and processes are synergistic with the vertical's objectives / super ordinate goal. • Competencies/ Skill set - Adept with new technologies in Shipping and Logistics industry, Excellent analytical and conceptual skills Good Communication Skills Proven team leadership and people management skills (ability to handle large teams) Proven client management skills Deep understanding of business processes and off-shore business environment Ability to handle high pressure situations and multi-task Domain understanding of ISB Flexible to work in shifts Willing to travel Co-ordination and program management skills required to interface with various stakeholders
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