Senior Executive, Service Operation - Cad, Msd Contract And T&M

Job Description

Location/Division Specific Information

When you’re part of Unity Lab Services (ULS), part of ThermoFisher Scientific, you’ll do meaningful work, that makes a positive impact on a global scale! Join 100,000 colleagues who bring our Mission to life every single day to enable our customers to reach their goals. We have the resources here to support your career aspirations and take science a step beyond. Join us by helping develop solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer!

The Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer oriented, an advocate for ThermoFisher Scientific, and be eager to drive growth.

• Process customer orders in a courteous, efficient, accurate, and timely manner, using different systems.

  
  

• Manage and influence customer happiness by demonstrating tact, sensitivity, and integrity.

  
  

Keys to Success: Create, lead, and develop an extraordinary customer services team that aligns with our values.

Minimum Qualifications / Experience / Required Skillset:

Bachelor’s degree from accredited college/university with 2+ years of experience

Demonstrated Computer proficiency with Microsoft Office programs (e.g., Outlook, Excel, Word), PowerPoint). Excellent interpersonal oral and written communication skills. Strong organizational skills with the ability to work in a fast paced environment. Responsible, reliable and good interpersonal skills. Ability to meet deadlines and prioritize. In this role it is essential to perform shift work. Demonstrated commitment to our fundamental principles of Integrity, Respect, & Excellence. Proficiency with the English language.

• SAP or CRM Knowledge

  
  

• Well verse with MS office

  
  

• Learning demeanor