Sales Manager - Group

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Discounted parking
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development 
• Employer RRSP matching
• Extended Health Benefits for you and your dependents

Hyatt Regency Vancouver is seeking a dedicated, customer service professional to join the Sales team as Sales Manager – Group.  

The Sales Manager – Group is responsible for increasing revenue through the development of group business.  Primary duties include responding to incoming inquiries and proactive solicitation of new business from various segments including corporate, association and union.

Responsibilities include selling guest rooms, meeting space, food and beverage and other Hyatt services to meetings and conventions.  The Sales Manager – Group is an integral part of the Sales team and works closely with Events, Revenue Management, Reservations and other departments to ensure smooth operation of all business booked.  We are looking for a dynamic individual who thrives in a fast paced and multi-tasking service environment and is a strong team player.

Interested candidates must have the ability to adjust work schedules to meet business demands, which may infrequently require early mornings, evening and/or weekend hours.

Duties include but not limited to:

• Actively solicit and secure new meetings business through outside calls, personal calls, site inspections, telephone and email prospecting and potentially sales trips to designated geographic areas of responsibility
• Meet and exceed revenue sales goals on a monthly, quarterly and annual basis
• Maintain strong relationships with existing accounts to rebook annual or past programs
• Generate new group opportunities through referrals, customer recommendations and market awareness
• Solidify relationships with new and existing clients through regular sales contacts/visits, client entertainment, site inspections and necessary follow up
• Develop creative sales solutions and site inspections to distinguish Hyatt as the place to meet in a competitive Vancouver market
• Proactive in adhering to expected sales activities on a weekly basis to ensure individual and team goals are achieved
• Meet or exceed sales solicitation goals as assigned by the Director of Sales and Marketing
• Source new accounts in the corporate, association and union sectors among others, to maintain and enhance a healthy portfolio of group business accounts
• Respond to client requests in a timely fashion and ensure all proposals and contracts meet client expectations while following all hotel guidelines
• The Sales Manager – Group will participate in business review meetings and other pertinent meetings as required
• Participate in trade shows, industry functions and possibly out of town sales calls
• Engage with definite groups on-site and communicate with Events and other operations departments to ensure client satisfaction
• Maintain relationship with Hyatt Sales Force directors as well as other local industry organizations such as Destination Vancouver
• Remain current on all competitors as well as changes in the market and industry
• Provide monthly and other required activity reports to the Director of Sales and Marketing
• Partner with operations team to coordinate customer needs and effectively respond to opportunities to ensure client satisfaction

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.