Address
Form of work Location: Adibatla, Hyderabad
Department: International Customer Support and Sales
Experience: 7 - 12 yrs
Shift: General Shift (9AM TO 6PM) & Night Shift (8:30 PM-5:30 PM IST) (5 Days Working)
Location: Adibatla, Hyderabad
Positions: General Shift -- 2 Positions
Night Shift -- 3 Positions
Job Duties
Receive and process customer orders in a timely fashion and in accordance to company protocols
Answers customer questions related products
Conducts customer satisfaction surveys
Contributes to research on market requirements for current and future products
Acts as a customer advocate who will help customers with any follow up needs
Understands customer requirements thoroughly and answers using the correct scientific concepts in a timely fashion
Handles and documents all complaints, and ensures that complaints are addressed
Escalates complaints to QA if there are adverse events with products
Performs analysis on the trends of common complaints and reports complaint. patterns
Responsible for maintaining technical support logs and filling all records
Updates customer contact information
Plans and coordinates PM and service calls
Provides product information, including datasheets and product SDS, to customers
Conduct sales activities on molecular pathology products and instruments
Actively acquire new leads through prospecting potential clients
Monitor current accounts and pinpoint ways to increase sales
Evaluate customer needs and submit sales proposals to new and existing customers
Prepare sales forecasts
Log all customer contacts and lead follow up in CRM to ensure accuracy and accountability
Achieve sales quotas
Develop monthly funnel activity for all products
Analyse market opportunities and help to develop marketing plan
Provide reports to management regarding prospects, customer activities, staff activities and marketing monitoring
Perform pre and post-sales demonstration of automated systems and training of end users including pathologists, scientists and lab managers
Train field sales and application specialists in new opportunity creation, selling, demonstrations, territory management, product installations, training and troubleshooting
Requirements
Bachelor degree(Life Science field preferred)
Excellent communication and organizational skills
Understanding of branding, strategy and International marketing principals
Strong drive and an insatiable will to learn and grow
Experience developing and executing a marketing plan
Strong relationship building and account management skills
Excellent written, speaking and presentation skills
Ability to generate thoughtful and visually compelling presentation documents
Excellent negotiation skills
Computer skills, including Microsoft Office(Outlook, Excel, Power-Point) and some end user experience working with CRM databases.
Education Required: Graduate in Life Sciences or similar
Role - Non Tech Support - Voice / Blended
Industry Type - Medical Devices & Equipment
Functional Area - Customer Success, Service & Operations
Employment Type - Full Time, Permanent
Role Category - Voice / Blended
Education
UG:B. Sc in Any Specialization
PG: MS/M. Sc(Science) in Any Specialization,
