AddressAbout the Role:
- As the Regional Operations Head at RentoMojo, you will be responsible for ensuring end-to-end operational efficiency and effectiveness within your assigned regions.
- This role involves overseeing teams, managing multiple warehouses, implementing company policies, driving cost-saving initiatives, and enhancing customer experiences.
- Responsibilities and Ownership: (Things that the role cannot miss) Operational Leadership: End-to-end ownership of regional operations, including hiring, administration, development, and coaching of City Managers.
-Oversee operations of multiple warehouses located in different cities, ensuring 100% adherence to company policies and procedures.
- Performance Monitoring and Improvement: Monitor performance against service level contracts, maintaining high NPS (Net Promoter Score) performance within the region.
- Determine inventory requirements based on demand forecast and warehouse allocation, optimizing inventory levels.
- Asset Management and Process Improvement: Track repair asset AUM, strategize refurbishment plans and monitor on-site projects for efficient asset utilization.
- Customer Experience and Best Practice Implementation: Drive customer experience enhancements for the region, implementing and sharing best practices across warehouses nationwide.
- Data-Driven Decision-Making and Quality Assurance: Leverage data to drive performance improvements in the region.
- Establish controls to enhance asset life and quality for long-term value maximization.
-Managerial Expectations: Establishing the Operational Plan for the region; Managing the boundaries that separate units that report directly and with other parts of the business; Differentiate different works, selecting and training capable first-line managers; Evaluation - Basis selection, decision, frequency, and quality of performance feedback;
- Ability to produce results through teams, deploying and redeploying resources among units Holding first-line managers accountable for managerial work; What all you must have and what it will take to succeed in this role: Holding self and others accountable.
- Using influence and relationships to direct, align, and move others towards larger goals.
- Manage the process of idea to execution Data orientation and product mindset Ability to Zoom In-Zoom Out, going micro and macro Values Frugality Ability to think, decide, play and act for the long term PREFERRED QUALIFICATIONS: Your work till now will be the first qualification that would matter to us.
- Other than that, you should be: MBA or equivalent education degree preferred.
- 8+ years' experience in managing operations and distributed setups.
- Strong data-driven decision-making skills and a focus on accountability.
- Excellent communication, relationship-building, and influencing abilities.
- Ability to manage the process from idea to execution with a data-oriented and product mindset.
- Strategic thinking, ability to zoom in and out from micro to macro perspectives.
- Values frugality and long-term thinking.
