AddressDescription:
Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules’ firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.
Requirements:
- Manage Calabrio partner product management relationships and various other partner stakeholders.
- Minimum 5 years of SaaS product management experience,
- Bachelor’s degree in software engineering and an MBA.
- Hours: M-F 6 am – 2:30 pm CST US (United States), available for critical meetings after hours.
- Be able to travel globally and nationally, 5-10% travel.
- Previous experience as Product Manager includes strong leadership and interpersonal skills that deliver results.
- Strong analytical and quantitative skills; data and fact-based decision.
- Hands-on experience in strategic planning and business case development
- CCaaS industry – Contact Center, Workforce Enterprise Management, Integrations, API’s & Gateways
- Experience with recording voice and digital contact channels: Chat, Email, Skype, Facebook, etc.
- Passion for data and work experience in the data science/tech domain.
- Defining network/application observability, monitoring, and alerting experiencing
- Experience with customer application migration software tooling
- Market and competitive research and analysis
- Experience in creating and presenting presentations to Customer’s, Partner’s, and Calabrio Executives / Stakeholders
Job Responsibilities:
- Set the vision, growth strategy, alignment and develop roadmap for several CcaaS partners to deliver tangible results and drive revenue growth, strengthens partner relationship and build robust integrations that deliver value to our customers.
- Responsible for creating new partner Integration to the market by working with partner business stakeholders, product management, IT and R & D teams. Resulting in new revenue growth and customer acquisition.
- Engage with Partner product development teams to drive roadmaps, deliver partner and customer commitments, enhancement of partner integrations, sustain existing integration while prioritization and balance vision with functionality, costs, and solution interdependencies
- Be a partner integration evangelist and communicate regularly on roadmaps, new or update integration releases and any risks with mitigation plan.
- Be analytical in understanding and reporting the partner market competitiveness, financials, SaaS (Software as a Service) metrics and driving actions based on analysis.
- Support executive briefings, provide customer, and partner support for high-impact, qualified opportunities.
- Managing both direct and indirect teams to influence, develop and deliver results is part of this role.
- Be a product expert and participate in customer- facing situations, trade shows and user conferences.
- Support go-to-market plans including opportunity analysis, pipeline analysis, market segmentation, post launch success metrics, outbound marketing requirements and sales enablement by working closely with product marketing, sales, professional services and support and other teams as needed.
- Operate in an Agile environment based on Design Thinking, which focuses on progress vs. perfection, and iteration vs analysis paralysis with heavy understanding of epic’s, features and user stories, storyboards, Agile and ownership of the sprinting process.
- Exhibit classic product management skills around identifying market requirements, competitive analysis, driving differentiation, understanding use cases, defining value proposition, pricing, product life cycle management, exercising good judgement under pressure, setting prioritizations, etc., is key to success in this role.
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
