Address
Form of work
SalaryPosition Title:
Manager – Process Excellence
Function, Responsibility Level: TBD
Reports to:
Service Delivery Leader/ Senior Manager
Span of Control: TBD
Location:
MetLife GOSC (GSS)
Global Grade: 11M
Basic Function:
Be a member of global transformation team executing large scale business process re-engineering projects in Insurance operations
Essential Functions:
As part of global transformation team:
- Own multiple workstreams of business process re-engineering projects
- Independently drive discussion, problem solving meeting with senior operations leaders
- Contribute to transformation practice building activities
Reports to:
TBD
Supervises:
- TBD
Internal Contacts(and purpose of relationship):
- TBD
External contacts
(and purpose of relationship):
TBD
Skills
Technical Skills
- Insurance experience
- MS Office, Visio
Functional Skills
- Current state assessment of Insurance processes.
- Future state designing
- Improvement opportunities identification
- Solutions designing
- Project management
Soft skills (Mandatory / Desired)
- Strong analytical and problem solving skills
- Strong relationship building skills
- Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)
- Facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items
- Proactive, self-motivated, ability to work independently with minimal guidance.
- Ability to adapt approach to different cultures, communication styles, and working styles
Education Requirements:
Graduation from a tier 1-2 institute, preferably MBA
Work Experience Requirements:
- 6 - 8 years of total work experience with atleast 2-4 years of experience in insurance industry/ consulting firms
- Minimum 2 years of experience in innovation, strategy & operations, transformational roles
- Experience in Digital transformation in Insurance domain to be of added advantage.
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
