AddressPre-Sales Consultant - Conversational AI Platform - WFH
Job brief:
Location: Mumbai/Bangalore/Delhi.
We are looking for a Presales Consultant to join our business and provide presales support to our customers.
- A Presales consultant plays a key role in building customer confidence, addressing technical concerns, and winning sales opportunities.
- Presales Specialists support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers.
- Their ability to understand customer requirements and propose tailored solutions drives successful presales engagements.
- You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Responsibilities:
Your main responsibilities will include:
- Being a Champion on Artificial Intelligence, Machine Learning, Large Language Models, Conversational AI, Omni-channel Automation solutions.
- Be the first point of contact and advisor to the customer on all matters related to Conversational AI, Agent Assist & Analytics.
- Developing solutions for AI & ML based OmniChannel Automation.
- Responsible for organizing, planning, creating & delivering compelling proof of concept demonstrations.
- Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements.
- Managing the sales bid process by responding to RFI's & RFP.
- Working closely with Sales, Engineering, Delivery and project teams to ensure the successful closure of the sales process.
- Liaising with Product Managers to provide feedback from clients about product requirements, roadmaps, etc.
- Keeping abreast of market trends, product & competitor landscapes.
Requirements And Skills:
- Proven work experience as a Pre-Sales consultant or similar role for a minimum of three years.
- Working in a SAAS organization is a must.
- Experience in dealing with large and mid size Enterprise customers in India.
- You possess a Degree in Computer Science, Engineering, or a related field.
- You possess strong problem-solving and prioritization skills.
- You have strong presentation skills.
- You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders.
- LLMs, AI, ML, SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks API's, middleware, ecosystems and the ability to envision solutions is a must.
- Experience in working with a diverse groupDevelopers, Program Managers, Sales, Pre-sales is required.
- This role requires fair amount of travel meeting your clients and working from the office location.
Exp : 3 to 6 years
