AddressTHE COMPANY
MPOWER’s borderless loans enable students from around the world to realize their full academic & career potential by attending top universities in the U.S and Canada.
As a mission-oriented FinTech / EdTech company, we move extremely fast and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We’re backed by over $150 million in equity capital from top global investors, which enables our fast-growth and provides our company with financial stability and a clear path to an IPO over the coming years.
Our global team is composed of ex-management consultants, financial services and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe greatly in our cause. For us, MPOWER’s mission of making this mission is personal.
As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly grow, creatively in an environment where fast change and exponential growth is the norm. ideation and implementation happens very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.
MPOWER has been named one of the best fintechs to work for by American Banker for the past 5 years in a row.. We are honored to be nominated by multiple agencies and publications for our leadership in Tech, diversity and social impact. We pride ourselves on being a “growth company for grown-ups,” where there are no pool tables but rather great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, and educational background.
THIS IS A FULL-TIME POSITION BASED IN BANGALORE, INDIA
THE ROLE
As a key member of the Servicing Operations team, you will be responsible for supporting our internal servicing team, external servicing partners, and our borrowers by ensuring all payment related requests are processed quickly and accurately, creating and maintaining detailed portfolio reporting, conduction data reconciliations and ensuring overall portfolio data integrity. You will be analyzing loan data and trends with a continuous improvement mindset to optimize operations, mitigate operational risk, and achieve business goals. Your responsibilities will include but are not limited to:
- Driving timely and accurate reporting of payment transactions processing, including managing payment posting from external vendors
- Reviewing all internal and external data related to servicing and collaborating with the Tech, Finance and Funding teams to troubleshoot and optimize quality and accuracy of data
- Recommending potential process improvements and enhancement backed by data and research
- Performing daily operational tasks and providing operational support to internal business partners and/or customers
- Building various reports on servicing and repayment tasks to share with relevant internal stakeholders
THE QUALIFICATIONS
- Bachelor’s degree in business, finance or other quantitative field
- 3+ years experience with operations, reconciliation, quality assurance or audit functions, preferably within the banking/fintech sector. Collections and Servicing experience will be a plus.
- Strong experience in Excel and office tools is mandatory
- Exceptional organizational skills and attention to detail
- Proven ability to apply critical thinking to complicated problems for timely and effective resolution
- Analytically driven with an ability to interpret and derive insights from data
- Superior communication, presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences
A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites!
In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.
