Senior Digital Operations Support Analyst

Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc . is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure.   

Position Title: Senior Digital Operations Support Analyst (Data & Visualization – Power BI)

Job Location: Bangalore – India

Job Descriptions  

The Senior Digital Operations Support Analyst (Power BI) will have the opportunity to develop and support the Power BI system solution functionality of one or more applications or business to support our Accountable Reporting transition to an Operations Center of Excellence.  This role will partner with Strategy & Execution Business Manager and Senior Staff Accountant to design and develop key data visualizations for Global Business Services (GBS).  In addition to ensuring a successful reporting standardization and transition, the role offers opportunity to identify and lead onboarding future processes.  This position will work closely with business units across the enterprise, our GBS organization and the Global Finance Strategy team to ensure alignment of processes for Caterpillar.

Main job responsibilities include:

• Standardized Reporting Design & Development in Power BI

• Provide team leadership and oversight to Digital Operations team
• Validate business requirements for an application or process
• Validate solution design, including prototyping and configuration for an application or process
• Validate process documentation for the application or process
• Participate in test script creation for new content releases or deployments for an application or process
• Review and approve test plans as required by new content releases or deployments for an application or process
• Review and approve end user training materials for an application or process
• Establish business rules for the use of an application or process
• Establish security data classifications for the application or process
• Business escalation point for any conflicts or concerns with the application or process
• Represent the application or process with other areas of the business who use or integrate with this part of the business
• Seek input from relevant areas of the business that should have inputs to this application or process
• Understanding, evaluating and reacting to routine problems or situations with external contacts is also part of this assignment
• Interaction within the framework of existing business policies and practices and/or established business relationships
• Problems and issues usually involve careful interpretation, analysis or diagnosis
• Identify the nature of a complex or undefined problem and then develop the best solution or application from numerous alternatives
• Develop well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come.  Ad hoc support as needed 

Basic Requirements:

• Strong communication and presentation skills among various organizations 

• Ability to work with multiple teams and stakeholder groups (process, technology, HR/organization, etc.) to drive outcomes 
• Experience in working in a matrix organization structure with global stakeholders from different time zones.
• This position requires a high level of strategic analysis, problem solving, finance and accounting business acumen and governance background
• Prior FP&A or reporting experience supporting cross-functional stakeholders, managing multiple and complex data sources with great attention to detail
• The incumbent must have experience working in a global environment and have a global mentality  
• Expert in Power Bi (Visualisations & Modelling), SQL, Power Query and knowledge of Excel, and PowerPoint

• Working under uncertain circumstances and global/diverse environment

  Top Candidate Will Also Have:  

• Bachelor's degree in Computer Science, Information Systems, Data Management, or a related field.
• 5-10 years of relevant  experience in the Microsoft Power Platform (Power BI,  PowerApps and Power Automate)

  Additional Details:   

• Location: Bangalore, India 
• Domestic relocation is available for those who qualify 
• 5-10% travel is expected
• Timing: EUR timing with need to provide US coverage as per business close requirements

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Posting Dates:

April 8, 2024 - April 14, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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