Operation Analyst

Department Name: Cross IT Technology

Are you an experienced Business Analyst with a strong background in Veeva Vault support? Are you ready to take on a challenging role where you will be responsible for managing the release and incident management for Veeva Vault Platform? If so, we have an exciting opportunity for you to join our Cross DD&IT Technologies team at Novo Nordisk. Read on to learn more and apply today for a life-changing career.

The position

As an Advanced Business Analyst I - Veeva Vault Support at Novo Nordisk, you will have the following responsibilities:

• Release and incident management for Veeva Vault Platform.
• Integrations and collaboration with integration teams and relevant stakeholders.
• Perform day-to-day support activities for Vault Platform.
• End-to-end responsible for handling and closing the Veeva Releases.
• Author and Execute Release documents for GxP Applications. For e.g., Requirement Specifications, IQ, PQ, test cases etc.
• Proactive monitoring of support problems and incidents and point of contact to log and follow-up on tickets filed to vendors.

Qualifications

To be successful in this role, we are looking for a candidate with the following qualifications:

• You hold a Masters/bachelor’s with 10+ 5+ years relevant IT experience covering specification, design, development, test/validation/documentation, implementation, and maintenance of IT solutions in large organizations.
• Strong experience in multiple Veeva Vault support (e.g. RIM, Vault Quality, Clinical etc.).
• Must have experience in ServiceNow tool.
• Experience with requirements management and testing in HP ALM or similar tool. Well understanding of GXP documentations, application maintenance, quality management and quality processes (e.g. CAPA).
• In-depth knowledge of ITIL, Incident, Problem and Change Management processes.
• Excellent communication skills in English and comfortable working with different cultures.
• Ability to collaborate and communicate with stakeholders, both internal and external at all levels

About the department
Digital, Data & IT India is a team of 900+ highly skilled IT professionals located in Global Business Services (GBS) Bangalore. The main role of DD&IT India is to 'manage' IT, which includes System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management and Vendor Management. Cross IT department is an integral part of the DD&IT and is responsible for managing development, support and maintenance processes for Analytics, Integration, Data management and Automation solutions for all Regions in Novo Nordisk.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 61,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing. 

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Apply Now!

Deadline
5th April 2024
 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.