Address MRI Software is seeking a Payment Operations Analyst to join our Payment Operations Team! This individual will be part of a team that monitors and supports the Payment Operations processes and workflows of MRI’s RentPayment platform. This role encompasses all diagnostic and query-based aspects of the RentPayment platform. Working closely the development, product and relationship teams, this role is essential to drive platform performance.
ESSENTIAL FUNCTIONS INCLUDE:
- Provide QA, Enhancement, production support
- Resolve complex customer and system issues that may require escalation
- Perform testing to tactically isolate root cause of issues
- Clearly and concisely report system defects to Development Team
- Demonstrate exemplary problem-solving skills and ability to quickly identify appropriate solutions and workarounds
- Take ownership and accountability of issues and see them through to complete resolution
- Use MS SQL to gather information for troubleshooting, provide custom reports and test application functionality
- Create MS SQL update scripts to be executed on Production database
- Monitor batching issues to the processors and to PPS for disbursements
- Maintain documentation for troubleshooting steps
- Monitoring scheduled tasks/updating and configuring tasks as necessary
SKILLS/REQUIREMENTS:
- Experience interacting directly with clients/customers
- 4 to 5 yrs of experience on MS SQL and Azure or any cloud.
- MS-SQL – Admin activities, Patching, DB restores, Scripts management, SQL jobs, Patch updates, Installments, Troubleshooting, Service pack updates.
- Azure – Migrating DB to Azure clouds, Lift shift approach, create user and monitor jobs on azure SQL DB, DB operations – create, restore, DB setups, configure and manage SQL DB on Azure.
- Excellent troubleshooting on DB related issues on Azure.
- Experience interacting with an IT ticketing platform such as Servicenow / Salesforce / Jira.
- Knowledge of the Office Suite of products, Slack tools.
- Must be able to receive and understand instructions, and carry out those instructions
PERSONAL AND BUSINESS ATTRIBUTES/SKILLS
- Strong results orientation,
- Self-motivated team player with integrity and a great work ethic,
- Ability to multitask in an effective and organized manner,
- Desire to work in a fast-paced environment and always willing to work hard to continually raise the bar for the team,
- Excellent communication and interpersonal skills,
- Accountable for commitments made and scheduled deliverables
EDUCATION
- BA/BS Degree in Software Engineering, Computer Science, or a related area
BENEFITS:
- Hybrid working arrangements (2 days in the office)
- Annual performance-related bonus
- 6x Flexi Fridays: knock 2.5 hours off your day on a Friday
- Medical insurance coverage for extended family members.
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!
ABOUT THE BUSINESS:
MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business.
Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3500 team members to support our clients and their unique needs!
MRI is proud to be an Equal Employment Opportunity employer.
