Officer – Customer Care

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Molten Metal Systems business of Morgan Advanced Materials manufactures an extensive range of high-performance crucibles and foundry consumables for non-ferrous metal melting applications We provide melting solutions for foundries, die-casters and melting facilities working with zinc, precious metals, aluminium, copper, brass, bronze and other non-ferrous metals.

Key Figures: Revenue £1,112m (2022), ~8,500 employees, manufacturing in 30+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

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Job Purpose

• Responsible for managing internal & external customer effectively
• Responsible for processing order to production & sending order acknowledgement to customer
• Playing role as support tool for sales team
• Strategic planning fulfilment of customer expectation & delivery their requirement on time by proper planning ,proper co-ordination with PPC ,Production & sales team.
• The position will be work as customer delight manager to respond customer promptly on various factors
• Planning & execution & playing the important role as a mediator between Morgan & customer’s & support tool for sales & operations.
• As a Customer care officer key role providing the prompt service an effective & efficient manner.

• Essential duties and responsibilities - Include the following:

  Order processing & sending the order acknowledgement on time to customer
• Customer delighting by giving extra ordinary service
• Handling Customer inquiries and complaints & Maximizing Customer Satisfaction
• Material follow-up with internal dept ( PPC & production )
• Providing accurate routing information for shipment details to ensure that delivery times and locations are coordinated

  Key result areas

  1. Customer delighting
  2. Good supporter for sales team
  1. Planning fulfilment of customer expectation & delivery their requirement on time
  .

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Graduate and Management Degree in Supply chain

Minium 2 to 3 years experience with relevant profile

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