Customer Care Representative

Job Description

Excellent Communication Skills Undergraduate with 2 yrs exp. Graduate - Freshers / Experience Voice Process 5 Days Working Salary - 12K

To 18K In-Hand Location - Mumbai, Vashi Qualifications And Skills Communication skills Customer service

Problem-solving Empathy Patience Active listening Conflict resolution Time management Roles And Responsibilities Address customer inquiries and resolve complaints via phone, email, or chat Manage large amounts of incoming calls Provide accurate, valid, and complete. information by using the right methods/tools Build sustainable relationships and engage customers by taking the extra mile Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within time limits Follow communication procedures, guidelines, and policies

Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: BPO / Call Center Functional Area: Not ApplicableRole/Responsibilies: Customer Care Representative