Customer Care Executive

About company:

Kohinoor was founded in 1967 by Mr. Ram Mewani, a visionary with a mission to create a brand that fostered greatness. He knew that the only way to build a truly great brand was to be sincere with all his clients, providing genuine guidance and excellent service. Under his direction and supervision, the company (originally called Ganesh TV Centre) has transformed into a retail chain of 22 stores across Mumbai, Thane, Navi Mumbai, and Pune. His son Mr. Vishal Mewani shares the same passion & enthusiasm in making Kohinoor Electronics scale new heights every day.

Head Office address:

A-1103,11TH FLOOR, NAMAN MIDTOWN, S B MARG, PRABHADEVI, ONE ROAD WEST, MUMBAI, Maharashtra, India

Store location:

Dadar

Mulund

Kandivali

Thane

Ghodbunder

Andheri

Borivali

Vashi

Palm Beach Road

Kalyan

Designation: Customer Care Executive

· Handling customer complaints and providing excellent service.

· Providing feedback to the managers and management about customer experience.

· Monitoring quality of after sales service provided to customers.

· Follow up with respective brand for customer complaints.

· Providing immediate solutions and cross selling our other products.

· Increasing store rating on social media platforms.

Timings: Mon to Sat: 10:00 to 07:30

Sunday fixed off.

All Festivals working.

Industry: Electronic retail

Job Types: Full-time, Permanent

Salary: ₹9,357.91 - ₹20,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• Customer service: 1 year (Required)
• electronic retail: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person