Customer Care Executive

Hi Everyone,

We are arranging a Walkin Drive at Milton for Customer Care Executive (3rd Party Payroll) position on 15th & 16th December, 2023 i.e Friday & Saturday at our Mumbai Kandivali 2 office.

Kindly share it across within your reference & personal contact.

Contact Person - Shraddha Watve - Talent Acquisition

Job Role :

Minimum 1yr of Customer in Email & Voice Process

Graduation Must

Immediate Joiners preferred

Reference job link : http://www.naukri.com/job-listings-Walkin-Drive-Customer-Care-Executive-Hamilton-Milton-Houseware-Hamilton-Housewares-Pvt-Ltd--1-to-3-years-141223006064

JD

Responsibilities:
Email Management:
Respond to incoming customer emails promptly and accurately.
Address customer inquiries, concerns, and complaints in a courteous and professional manner.
Provide detailed and comprehensive answers to resolve customer issues effectively.
Manage email communication with a focus on providing outstanding customer service.

Call Handling:
Answer incoming customer calls with a friendly and positive demeanour.
Listen attentively to customer concerns, questions, and requests.
Provide accurate information and offer appropriate solutions or assistance.
Follow established call scripts and protocols to ensure consistency and quality of service.

Customer Support:
Identify and assess customer needs, and offer suitable products, services, or solutions.
Handle and process customer replacements, returns, and exchange
Escalate complex or unresolved issues to higher-level support or management as required.
Maintain a deep understanding of the company's products, services, policies, and procedures.
Record Keeping:
Document and maintain accurate records of customer interactions, transactions, and inquiries.
Update customer profiles with relevant information and follow-up actions.

Cross-functional Collaboration:
Collaborate with different departments, such as sales, marketing, and technical support, to address customer concerns or relay important information.
Performance Metrics:
Meet or exceed targets for call and email volume, response times, and customer satisfaction.
Continuously strive to improve personal performance and contribute to team success.

Requirements:
1) Proven experience of minimum 1 year as a Customer Service Representative, Call Center Agent, or similar role.
2) Excellent verbal and written communication skills.
3) Proficiency in handling emails and phone calls effectively.
4) Strong problem-solving and conflict resolution abilities.
5) Ability to remain calm and composed under pressure.
6) Familiarity with CRM software and email management tools is a plus.
7) Flexibility to adapt to changing schedules.

Venue address

Hamilton Housewares Pvt. Ltd.

Plot No. 20, ABCD, Govt Ind Est,

Fashion Fantasy Building,

Charkop,

Kandivali West – 400067

Contact No - 9819942080

Job Type: Full-time

Salary: ₹105,879.87 - ₹325,000.00 per year

Schedule:

• Day shift

Application Question(s):

• How many years of experience you have in managing incoming calls and emails?

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Mumbai Suburban, Maharashtra (Required)

Ability to Relocate:

• Mumbai Suburban, Maharashtra: Relocate before starting work (Required)

Speak with the employer
+91 9819942080