Manager I, Device Os

- Manage Testing Associates and Sr Testing Associates and will report to the Ops Manager.
- Ensure delivery and process is managed well and have ability to mentor/coach the team to groom talent
- Responsible for performance management of all the Associates & Sr. Associates reporting in to him/her, manage expectations of multiple stakeholders across different teams with in a program.
- Be the point of contact for the team, interact with stakeholders for clarification queries/project execution/work allocation.
- Able to work with multiple functions in understanding the end to process and drive improvements in the production tool.
- Ability to work with devices and manage automation enabled projects
- Required to onboard new projects or test scope by using known and established guidelines
- Required to look at optimizations in the processes followed and bring about improvement in quality / productivity.
- In addition to managing process improvements and work allocation, will also manage daily floor operations, create reports, track project/process metrics, review team's performance on regular intervals and also ensure productivity & quality deliverables are met.
- Support hiring and training of new Associates
- Able to present write ups and metrics for the team he/she is handling in business review meeting.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
- 2+ years of team management experience
- Experience an operations, project or program Manager directly managing and developing front-line managers
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience using data to influence business decisions
- Experience in quality assurance/testing/mobile industry/internet of things (IoT)
- Experience managing project delivery