Operations Manager, Alexa Shopping Operations

At Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter of seconds. We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you will be taking part in changing the future of everyday life.
We are seeking an Operations leader to join and lead our Alexa Shopping Operations team. The Operations Manager will be responsible for providing the overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers.
The Operations Manager will:
- Work with stakeholders across the globe to transition processes and run it on an ongoing basis
- Own and drive operational and business goals/metrics for the team owned
- Manage the team of Managers and ensure high service delivery and execution
- Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget
- Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
- Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals
- Establish & drive business communication and reviews with senior stakeholders
- Set a high quality bar and continuously reinforce a culture of quality and innovation
- Own the budgeting for the team
- Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact
- Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
- A Bachelor’s Degree with 8+ operations management experience with at least 3+ years in managing people managers. Experienced in managing large operations teams
- Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.
- Excellent communication (written & oral) skills and detail oriented
- Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment
- Proven ability to manage multiple, competing priorities simultaneously
- MBA from a premier management institute
- Six Sigma green belt certified
- Operations experience in ecommerce industry
- Experience in translating business needs into detailed feature requirements