AddressBeing a fresh graduate with no experience, I started at WNS as an intern and got great industrial exposure along with the opportunity to explore diverse process functions, improve my skills, meet new people and have fun at the same time. With this foundation, I was able to begin my career as a senior associate at this very same place working under people, who were not just my managers but mentors as well. What I like most about working at WNS...
KRITI SHARMA, ASSISTANT MANAGER - OPS
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Shift: Rotational Work Arrangement: WFO Only Notice Period: Immediate to 30 Days Team Size: Minimum 30
We are seeking a highly experienced and results-oriented Cards Operations Manager to join our team and lead a team of 30+ professionals.
You will play a critical role in ensuring the smooth functioning of our card operations, including onboarding, settlements, chargebacks, fraud management, and reconciliations.
Responsibilities:
- Manage all aspects of cards onboarding, ensuring a seamless and efficient process for new cardholders and merchants.
- Oversee merchant settlement activities, including timely and accurate settlements, report generation, and reconciliation.
- Manage the chargeback process, including identifying and resolving fraudulent chargebacks, handling inquiries (QMR), and ensuring compliance with regulations.
- Maintain a deep understanding of the entire cards operating cycle, including authorization, clearing, and settlement (ACE activities).
- Possess in-depth knowledge of various card products, including debit, credit, forex, and prepaid cards.
- Provide effective leadership and mentorship to a team of at least 30 Cards Operations professionals.
- Foster a high-performing team environment that prioritizes accuracy, efficiency, and customer satisfaction.
- Implement and maintain controls to mitigate fraud risks and ensure the security of card transactions.
- Stay up-to-date on industry regulations and best practices for Cards Operations.
- Analyze operational data to identify improvement opportunities and implement process enhancements.
- Collaborate effectively with other departments (e. g. , Risk Management, IT) to ensure smooth integration of card operations.
Qualifications:
- Minimum 12+ years of experience in Cards Operations management, with a proven track record of success.
- In-depth knowledge of card onboarding, merchant settlements, chargebacks (including fraud chargebacks and QMR), reconciliations, and the overall cards operating cycle.
- Experience managing and leading a large team of operations professionals.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and leadership skills.
- Ability to work effectively in a fast-paced and demanding environment.
- Proficient in MS Office Suite and relevant financial software applications (a plus).
- Prior experience in the payments industry is highly desirable.
