Address- Operations Management Troubleshooting any errors arising in the process and ensuring error-free day beginning and day- end activities
- Reviewing operational processes and leading the implementation of process changes in order to ensure higher operational efficiency and optimal resource utilization
- Formulate & implement internal reporting systems to monitor quality & KPI
- Forecast workload and schedule staff to meet anticipated workload within scheduled turnaround time there by enhancing efficiency and meeting deadlines
- Smooth transition of operations from client side to in house and meeting and exceeding targets for international clients.
Role: Operations Manager
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
PG: Any Postgraduate
