General Manager Operations - India

• Securing the qualitative, on-time and economical processing of the operational business in the Ocean & Air Freight division
• Securing and implementing the strategic orientation in cooperation with the AIT / Air & Ocean Freight management team
• Securing and further development of the operational business, the range of services, processes, and procedures
• Target-oriented management and coordination of subordinate employees in terms of personnel and expertise
• Continuous process cost optimization and realization of process cost savings

• Optimization and further development of the operational business, services, processes, and procedures
• Securing a high level of customer satisfaction, while complying with customer-specific processes, procedures, and specifications
• Developing and monitoring the Air & Ocean Freight budget and ensuring that it is adhered to
• Analysis of process costs, definition as well as implementation of measures and realization of process cost savings
• Management and coordination of teammates in terms of personal and technical matters
• Recruitment, assessment, training, and further development of employees
• Management, organization, and further development of the operational business, the processes, and procedures of the Air/Ocean Freight India
• Ensuring continuous improvement of processes and business procedures and realization of cost savings
• Ensuring and further developing the operational business Ocean Freight Switzerland, processes and procedures
• Cross-divisional cooperation to improve international collaboration and the overall optimization of processes and systems
• Identification of growth and optimization potential and implementation of the resulting measures and activities
• Ensuring professional cooperation with customers, business partners and service providers
• Support and consulting of customers and agents as well as further development of business relations
• Acquisition of new customers in consultation with the VP - India and Sales Team
• Supporting Sales in the maintenance and further development of key accounts through continuous coordination and development of the interfaces between Operations and Sales
• Ensuring quick and smooth processing of customer complaints, analysis to avoid complaints
• Monitoring and continuous improvement of KPI's of operational controlling
• Ensuring and maintaining the interface with Sales
• Preparation of the budget and ensuring compliance with the budget for the area of responsibility
• Analysis, optimization and documentation of existing administrative and operational processes

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

• At least 15 years of experience in freight forwarding
• Strong problem-solving techniques and organizational skills
• Experience in leading operations, sales and negotiation meetings
• Many years of experience in managing employees
• Good organizational, analytical and conceptual mindset
• Initiative, responsible and dynamic personality
• Good communication skills within the team, within the global AIT organization and with external partners
• Role model and ability to lead, motivate and develop employees
• Demonstrates a great deal of initiative and a strong hands-on mentality
• High customer and service orientation
• High ability to work under pressure and willingness to travel

AIT India is a growing business that is investing in its people. We offer hybrid and flexible work environment, skill development and learning pathways to help our people perform at their best and be the best version of themselves every single day.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to our teammates.
Some Benefit Examples Are

• Relaxed dress code
• 5 hours of volunteering opportunities
• Access to Online-learning Platform
• Health Care & Term insurance benefits
• Annual and Parental Leaves
• Employee Support Program