AddressPl note - Only profiles with experience in the Recreational Club Operations / Administration will be considered
Warburttons a leadership search organisation is retained to identify a dynamic and organized AGM Club Operations to oversee the comprehensive management of our Leisure Club. This role encompasses the facilitation of various activities, management of club facilities, event planning, and the expansion of our membership base. The ideal candidate will be adept at multitasking, possess exceptional interpersonal skills, and exhibit a proactive attitude towards club enhancement and client relations.
As an AGM Club Operations you will manage the below responsibility:
1. P&L Ownership
- Responsible for managing P& L, topline and achievement if the targetted net margins.
- Ensuring Profitability of the Club as per the agreed AoP
2. Facilities Management:
- Supervise the maintenance and upkeep of club facilities to ensure a high standard of cleanliness and functionality.
- Coordinate with maintenance staff to address any repairs or improvements required for the facilities.
3. Event Planning:
- Curate and organize monthly events, including recreational activities, sporting events, dining experiences, and special occasions for club members and ensuring participation.
- Collaborate with relevant departments to ensure seamless execution of events, managing budgets and resources effectively.
4. Membership Development:
- Develop and implement strategies to attract new members to the club.
- Initiate membership drives, promotional campaigns, and engaging initiatives to increase membership enrollment.
5. Client Relations:
- Foster and maintain strong relationships with existing club members, ensuring their satisfaction and addressing any concerns promptly.
- Provide exceptional customer service and act as a point of contact for member inquiries and feedback.
6. Administration and Reporting:
- Manage administrative tasks related to club operations, including record-keeping, documentation, and reporting on membership statistics, event attendance, and feedback.
- Collaborate with the management team to create and execute operational plans aligned with the club's objectives.
A successful applicant should have:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Proven experience of atleast 10 years in a similar role within the leisure industry.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent communication and interpersonal abilities.
- Proficiency in relevant software for managing memberships, events, and administrative tasks.
- Creative mindset with a knack for developing engaging events and activities.
- Knowledge of budgeting and financial management within a club setting.
