AddressDesignation - Zonal Operations Manager
Zone- North Zone
Location- Delhi Apex
Role Overview
Operation Manager has the overall responsibility for planning and execution of entire Air & Surface Operations of the Zone & implementation of Operations SOPs. Daily responsibility included activities like management of incoming consignment to load connection directly to Airways, securitization of all Vendor bills & process for payment & Surface management at Zonal Level. Data analysis on total consignment delivered, booking report, revenue status and resolution of major complaint & queries.
Responsibilities:
- Time Management to work with multiple branches and managers across a large Zone, driving many miles to coordinate Branch/Franchisee visits and reviews
- Improve Zonal processes, policies, and practices so as to achieve company's goals and ensure regional stores adhere to company-wide laid down rules and guidelines
- Excellent Leadership skills to keep their employees motivated, resolve conflicts and make hard decisions
- Coordinate, monitor, and manage various Franchisees/branches within a particular geographic region
- Good Decision making skills/ability that affect the company
- Help improve the efficiency of support services like communication channels and IT; and also ensure free flowing communication amongst the stakeholders
- Work hand-in- hand with top management (serving as a link between them and the individual Branch) in order to develop and implement new plans/ideas that will enhance the operations of the company at large
- Assist in the recruitment, establish work schedules and evaluate regional performance at the end of a given period
- Responsible for overall performance of all first mile and last mile
- Conduct and attend Zonal / regional meetings for assigned regions
- Ability to Analyze and think strategically
- Reviews service KPIs and addresses metrics that are not meeting targets
- Responsible for all aspects of financial oversight for the Zone
Essential Skill Set:
- Man-management
- Analytical abilities
- Effective communication skills & command in local language
- Computer knowledge
Qualifications and Experience;
- Graduate or Post Graduate with minimum of 6 - 15+ years of experience in operations in courier industry.
