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If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Responsibilities
Review of customer/ distributor complaints & queries received at RTA CC through Phone
Ensure timely response and closure of queries and request received at RTA CC through Phone
Supervise the out bound calling activities managed by RTA
Ensure MIS and reporting's related to Inbound and Outbound calling activities
Ensure Contact Centre SLA is maintained
Quality analysis of calls of all he agents and provide feedback and trainings to ensure Quality is maintained as per SLA
Requirements
Minimum Graduation or as required for the role, whichever is higher
Additional Information
- As per the RBI mandated Capacity Building Certification Requirement for Bank, this role requires the candidate to have the required certification / equivalent qualification before the selection for the above role. Refer to RBI Mandated Capacity Building Policy on HR Direct.
Useful Link
Link to Careers Site: Click HERE
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Global Asset Management (India) Private Ltd
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