AddressLocation : Work From Home
Exp:5+Yrs
Sr. Global Process Engineer
Job Description
We are looking for a highly energized Process Engineer to join our global IT digital transformation team. The Global Process Engineer is responsible for identifying, documenting, and recommending improvements to IT-related processes. The idea candidate must have a solid technical analysis background with a passion for data, problem-solving, comfort with ambiguity, and the ability to think strategically, analytically, and creatively.
Essential job duties
- Establish process framework methodologies to enable a repeatable approach for intake requirements
- Document IT services, including definitions, service levels, workflows, and costs.
- Create detailed workflow diagrams
- Provide feedback on improvement of processes based on industry best practices
- Engage with all service areas globally within IT and build trusted relationships
- Conduct weekly project update meetings to keep leadership informed of progress and challenges
Educational Qualifications and Other Requirements:
- A degree holder in business or computer science or equivalent experience.
- 5+ years industry experience as an effective Process Engineer
- Solid understanding of service management as it pertains to IT services
- Strong verbal and written communication skills
- Comfortable conversing at every level of the business
- Fluent English is a requirement
- Ability to engage cross-functional teams globally
- Service now/BMC Remedy/Jira
