Systems Analyst 3_Ms Teams Unified Communications

What success looks like in this role:

• • Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
  • Strong hands-on experience in complex enterprise Unified Communication platforms
  • Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
  • Environmental changes – consolidation, platform upgrades, SBC firmware and security management
  • Superior customer facing and technical skills including ability to develop “trusted advisor” relationship with Enterprise customers
  • Provide recommendations on the evolution of the infrastructure to meet short, medium, and long-term objectives as it relates to Digital Workplace Collaboration.
  • Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
  • Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
  • Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
  • Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
  • Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
  • Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
  • Exceptional analytical and problem solving capabilities
  • Must be able to handle any critical situation or escalation timely and effectively.

  #LI-UG1

  
  

You will be successful in this role if you have:

• 7+ years of working with Microsoft Teams, Skype for Business / Lync 2013/ Lync 2010, Direct Routing, SBCs and/or any other related technologies.
• 5-7 years of Microsoft and Networking Technical Experience
• Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environment for large global enterprises
• Solid understanding of UC, VOIP, SBCs, MTRs
• Proven ability to work on large-scale global deployments in multiple locations
• Strong understanding of networks and related WAN/LAN technologies
• Strong understanding of TCP/IP and Network communications
• 4-year degree or equivalent experience
• Microsoft Certifications in the relevant Microsoft technologies required for this position

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