AddressJob Description:
Job Title – Lead – Systems Service and Support Analyst
The Purpose of Your Role
Project is majorly to support the Production batch of both Mainframe & Distributed jobs.
Resource should have knowledge on :
Batch Monitoring, Alerts handling, Abend Handling & Escalation procedures. Adhoc Request Processing with one time production changes. The resource is expected to work closely with the management to handle and send communication on the major issues, drive the Initiatives, standardize the process, and bring in automation to reduce manual work.
The Value You Deliver
Providing Operational Support in the Control M Environment ( Distributed and Mainframe) which includes
The resource is expected to work closely with the management to handle and send communication on the major issues, drive the Initiatives, standardize the process, and bring in automation to reduce manual work.
Monitoring and Escalations of Control M batch job failures and delays
Abend Recovery of all production Control M batch jobs on time
Batch Cycle SLA management.
Request Processing – Implementation of temporary ( one time only) Scheduling changes for Control M batch jobs
Addressing Space issues, Contention and fixing them
Good Knowledge on ITSM practices ( Incident handling, Change / Service Request)
Run a batch related Sev bridges and get the appropriate status cascaded.
Resolving critical job that would affect the application batch flow based on documents and error of the jobs such as
Space Abends, time out error, Utility terminated or table space error.
Good Knowledge on SDSF parameters.
The Skills that are Key to this role
Knowledge on Scheduler tool (preferred Control M)
Mainframe JCL, COBOL Basics, SDSF
SNOW – Incident, Change & Service Request processing.
Technical / Behavioral
Collaborative Team worker
Flexible to work in shifts
Good Communication skills
The Skills that are Good To Have for this role
Shift lead/Good Team player
Analytical Skills
How Your Work Impacts the Organization
This is a centralized production Support for Batch across the Organization
The Expertise We’re Looking For
6 – 8 years of experience
Graduate
Location : Chennai, Rajiv Gandhi Salai (Omr), Taramani
Shift timings: 6 AM – 3 PM, 11 AM – 8 PM
Certifications:
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com(opens in a new tab) or call 800-835-5099 for more information
