Business System Analysis Specialist

"Roles and Responsibilities:
•    Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closely with the team and business requestors
•    Report and track training effectiveness 
•    Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects
Requirements
:
•    Min 2-4 years of experience as a Communication Trainer (experience with Collections preferred)
•    Experience in Voice and Accent Training Delivery
 •    Excellent communication skills, facilitation/training skills
•    Proficient in MS Excel and PPT
•    Content development 
•    Instructional Design skills will be an added advantage.
      Min 2 years experience working in Claims (Life/Annuities Preferred)