Sr Program Manager, Amazon

8+ yrs experience of working cross functionally with tech and non-tech teams experience· Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. · Has managed critical operational processes, with end to end business responsibility. · Analytical, mediation and problem resolution skills. · Hands on experience in Retail, eCommerce functions. · Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning. · Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams. · Proven history of delivering results while owning complex cross-functional launches partnering with central teams. Exceptional written, verbal, and presentation skills; excellent interpersonal skills
Preferred qualifications
A successful candidate will need have a developed skill-set in the following areas:
· Process and Tech orientation; ability to find efficient solutions to problems and automate tasks.
· Stakeholder management experience; ability to work cross-functionally and with a wide range of employees with different skill sets.
· Ability to drive implementation and adoption of key programs / initiatives.
· Operational support and passion, with experience in establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly operational problems
· High bias for action .
· Ability to thrive and perform in an ambiguous setting; sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule.
· Exposure to working with technology teams and solving operational issues using technology.
· Ability to influence stakeholders to devise business plans to improve the metrics
Key job responsibilities
• Experience of managing complex business processes/Programs at scale.
• Drive end-to-end high impact and high visibility programs that impact pricing and hence customer experience on Amazon
• Good communication and influencing skills with an ability to deal with a fast-paced environment.
• Experience in defining, developing and using metrics to drive the vision and manage the business.
• Analyze data and dive deep into processes to derive insights for enhancing systems
• Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.
• Liaise with tech, product, ops and category teams to ensure timely deliverables for key projects
• Ability to work effectively & independently in a fast-paced environment with tight deadlines.
• Write compelling business documents and drive outcomes for senior leadership at Amazon
· Designing and developing strong relationships with senior stakeholders in the Retail business.
· Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
Job Description:
Sr. Program Manager will be responsible for scaling programs. The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor and designing high business impact processes. He/she will be the strategic point of contact to the teams of Amazon in India and worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders.
He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions and in addition he/she will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.
BASIC QUALIFICATIONS
- 8+ years of working cross functionally with tech and non-tech teams experience
- 8+ years of program or project management experience
- 8+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 8+ years of leading large complex programs experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Job details
Business title:
Sr. Program Manager
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
- 5+ years of professional non-internship marketing experience
- 7+ years of developing and managing acquisition marketing or channel programs experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience communicating results to stakeholders
- Experience developing and executing campaigns across a multitude of timezones and languages
- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience designing and executing joint marketing plans with strategic alliance partners with global footprint