Program Manager, Amazon

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. The Amazon Furniture team is seeking a customer-obsessed Program Manager, with a strong track record of delivering results, to own customer experience programs to deliver a seamless purchase experience to our customers. The ideal candidate is a data-driven self-starter with experience in project management, an interest in thinking on behalf of customers, and a drive for challenging the status quo on processes.
The Program Manager will work closely with both internal and external partners to propose strategies and drive alignment with diverse set of stakeholders and manage implementation of identified initiatives. This will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and gut instinct, and look around corners.
Key job responsibilities
The role will be responsible for driving post purchase experience for furniture
1. Deep dive and identify key customer pain points
2. Design initiatives to drive a seamless post purchase experience
3. Drive alignment with cross functional teams to prioritize and implement solutions
4. Design scorecards and drive effective mechanisms to constantly drive improvements
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules