SPECIALIST
Job Description (Posting).
Experience: 5 to 7 Years of Experience.
Customer centric skills, communication skills, analytical skills, result driven approach and collaborative skills. These skills are essential to essay the role of a BASIS - administration. In addition, it's important that you recognize everything in the checklist below:
Sound skills in SAP Printing troubleshooting. SAP System refresh on LINUX OS.
Sound knowledge on handling Support Package Upgrades of ABAP, JAVA, Dual Stack on ASE and HANA DB using SUM tool on LINUX over AWS cloud environment.
SOLMAN profiles having experience in Monitoring Setup, preferably SOLMAN 7.2 version and connecting SOLMAN with HANA (BW, ECC/S4HANA) systems.
Good SAP skillset (Hands On) knowledge (respectively).
Had played role of strategist with customer to deliver business values to customer via SAP knowledge across business functions. Sound telecom domain knowledge, have worked on transformation projects on Architect positions
professional experience in SAP Basis administration and architecture of SAP Application particularly S/4Hana, SAP HANA or NW JAVA or Business Objects or SAP Convergent Charging, additional experience in Web Dispatcher or SAP Cloud Connector are a plus.
Sound knowledge on system copy and post migration activities over AWS cloud.
Sound knowledge on HANA and Sybase (ASE). Other databases like MAXDB will be added advantage.
Knowledge on upgrade activities like kernel upgrade/Downgrade and SPS patching of SAP ABAP and JAVA components.
Knowledge on License administration of ABAP/JAVA/HANA.
Introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of each SAP instance.
Sound knowledge on short dump analysis, troubleshooting SAP ABAP, JAVA, HANA DB, Max DB and Sybase health checks.
Conversant with service marketplace, able to browse through SAP notes for the given problem and download required patches. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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